What our Customers say...


Great Guys-Very Knowledgeable-would certainly call again if needed!

SERVPRO of Frederick County acted quickly when our local YMCA flooded for the second time in 2 years.  We had an emergency plan in place (provided by SERVPRO of Frederick County), which helped our staff to respond quickly.  Thank you to SERVPRO for getting us back in business.

We discovered our basement was flooded, and within an hour or so SERVPRO was in our home, assessing the damage, doing everything that could possibly be done to minimize further damage. To say the response time was quick would be a complete understatement. To say service was great would also fail to do them justice. They were utterly amazing. They eased all of our fears, helped us work through what’s going to happen and truly went above and beyond. No corners were cut, and the team was exceptional with communicating everything to us! I will never use another company, and can’t thank SERVPRO enough. Their equipment has been running all night to dry everything out, and within 18 hours from our original call, it’s already a completely different basement! Highly highly recommend!

DJ was great to work with.  Appreciated his professionalism and knowledge. 

2nd time I used SERVPRO for cleanup.  Awesome job!

I *STRONGLY* recommend SERVPRO. I was delighted with its service and -- although I hope I never HAVE to use them again! -- was very satisfied by the help I got. SERVPRO helped fix this water leakage disaster quickly and as painlessly as possible.  In no area did SERVPRO fall short. 

Professional and prompt.  Very neat work. 

To all the personnel that came to my aid when I had the water problem. There are never enough words to thank you.  From the first phone call, till the work was finished, it was wonderful service.  Mr. DJ Trinquero and the men that came were real gentlemen.  I will recommend your service to anyone that has a problem such as mine.  If I have missed anyone, please forgive me.  Ashley-- thank you also for your kind words.  Thanks again. 

The team was most courteous and I was most impressed with their knowledge and hard work.  Julio was great and I would highly recommend him and his team to everyone. 

Crew was great and did great work. 

I wasn't at the site, but my real estate agent was.  He had high praise for the SERVPRO team.  They went above and beyond the call of duty.  Thank you. 

Prompt, courteous, and extremely helpful.  

Great communication with updates and what to expect. They were great!

SERVPRO did a wonderful job and responded within 30 minutes from the call which got the water out of my home without delay.  They did a great job and I am very satisfied with they job they did.  Thank you SERVPRO. 

They were prompt and explained everything well. 

Excellent service! Excellent staff! The best!!! Thank you for being there for me at this difficult time. 

You guys are awesome and do amazing work! I've been a witness of your wonderful water damage restoration work for three years! Thank you very much! 

Great crew! Very helpful!

Very happy, satisfied, excellent. 

I could not be happier with the job they did. 

I would consider Julio a good friend now and a lot of help SERVPRO ought to be proud to have a worker like Julio. 

The personnel of SERVPRO were excellent. 

The management well orchestrated the process.  The crew was professional and efficient.  Site manager DJ conducted the project superbly.

Very professional and prompt.  Easy to work with. 

These ladies that came to my residence were simply fabulous, very professional, very detailed...Sara is fantastic. 

Response was quick and the problem was addressed.  Felt satisfied with explanation of process.  Follow up was also prompt.  Personnel was friendly and polite. 

Excellent service.  Worked well with our insurance company. Very satisfied overall. 

They arrived on time, courteous, and professional. 

The team members were professional, courteous, and extremely hardworking in the high temperatures that persisted during this time.  I have been extremely pleased with the outcome.  Thanks again. 

They were so courteous and professional. 

I met you on Monday, by Tuesday my basement was cleaned.  By Friday, I'm done.  Great work!!

I am very satisfied with Sara's work team.  They were very professional. 

They do a really good job! Keep it up.  So grateful for handling the mess.  Thanks again. 

The team was responsive.  Great team.  I have not seen a better team. 

Abraham was/is a doll to deal with! Perfect! Thank you!! So courteous, polite, sense of humor, caring, considerate, we love him! 

Richard and his entire team were great.   Professional, friendly, and very responsive.  We would highly recommend the team and SERVPRO.  

DJ was great through all the follow up and support during this trying time!

Absolutely fabulous service.  The team made a very stressful situation so much less stressful.  I could carry on with my life and they took care of everything!

Polite, professional, respectful, clean.  I'm pleased with the service team that attended the damage to my home. 

Great service and professionalism. 

This team has been amazing!! They are professional, courteous, thoughtful, and thorough.  They left no stone unturned in the cleaning process! Thank you for all that you have done for me and my family!

Very nice to have in my home! Well done. 

Richard was fabulous to work with and his men were efficient and friendly. 

Thank you for your very prompt services. 

Julio and his team were terrific!!!  They were courteous, professional, and we have never had another service that took such good care of our home.  We would highly recommend them to anyone!!!

They turned what could have been an awful experience into a positive one.  Thank you!

Excellent service throughout entire job!

The staff is wonderful! Highly professional, polite, well trained, efficient, knowledgeable! 

I have used SERVPRO on several occasions professionally. The response time, pricing, and staff are fabulous. The work is completed quickly and efficiently. The staff are so clean, you would never even know they were there after each job. I would recommend their services to anyone looking for a quality remediation company. Great work.

Very reassuring with entire process. 

Very Professional and Pleasant!

Perfecto! Abraham was great!

Thank you! You all have been wonderful :)

Fast, Customer service, well done

Everything was on point. No need for improvement!

SERVPRO on site staff represented the company well. They responded very quickly, worked diligently, and were reliable.

Your staff was very professional, the best team I have had and hope you all appreciate Abraham's abilities and customer service (We do!)

Crew was quick, courteous, and best of all professional.